MacPaw Customer Service Phone Number 877 562-2729, Email, Help Center

Our real-time monitor ran in the background while we tested CleanMyMac X. We would’ve liked to have seen a scheduled scan option because it helps to keep everything on track, but we guess you can’t have it all. You’ll watch while it flies through your files and looks for anything suspicious. Here’s how the free and paid versions of CleanMyMac X compare.

If you use macOS 10.13 or higher, you’re fully supported and compatible with CleanMyMac X. We were a bit bummed when running the EICAR test, as CleanMyMac X didn’t flag the test file as malware. We ran two malware scans to be sure, but neither detected potential issues.

Give Your Mac a Spring Cleaning with CleanMyMac X

Sometimes we have so much weighing down our Macs that we aren’t aware of, and some housekeeping can make a huge difference in how smoothly your device runs. Doing this makes it easier for you to clean because it gives you a visual representation of your folders and files. If you want to know what clutters your drive and needs cleaning, this is your tool to help create macpaw customer service more space. Another feature we liked is the dashboard that shows when you click the CleanMyMac X icon at the top-right corner of your desktop. It tells you when the malware database was last updated and allows you to check for newer updates. We should note CleanMyMac X is specifically designed for macOS, so it doesn’t have an app for iOS and doesn’t work on PC.

• So, ya’ll just take my word for it and don’t even think about using this here software.
• It added some fancy features like photo and itunes search, but boy was that a mistake.
• It does call for different skills and knowledge to be acquired by the professionals.

MacPaw claims that CleanMyMac X is notarized by Apple, which means it is an approved build of an app that’s validated as not having malware. Since you can get it from the App Store, that also means it’s approved, or Apple wouldn’t allow it to be downloaded from its store. The Smart Scan and Malware Removal scans were fast, but we can’t verify how many files either one checked because it didn’t show us those details at the end of the scan. CleanMyMac X simply let us know our Mac was free of possible vulnerabilities. When we downloaded the file, we were able to open it under the Text Editor application. We then ran the malware scan twice, but CleanMyMac X didn’t flag it.

We make Mac speak human!

We tested CleanMyMac X on our Macbook Air M1, running Big Sur 11.3. We tested all the features to see how they worked and what they could do for our machine. Admittedly, CleanMyMac X did seem to make our device run faster and there was no lag, even with numerous browser tabs open.

• Retail customer service and support are a set of actions aimed at providing customers with superb services, timely answers and help should they require it.
• Now, the darn thing restarts on its own every 20 minutes or so.
• After the onboarding, future retail customer service professionals are ready to soak in a decade of SupportYourApp experience through an extensive training program.
• I followed his/her advise and this time the threat was removed.

The company creates cybersecurity products and enhances its software with features that ensure a safe online experience. In July 2023, MacPaw launched Moonlock, a new cybersecurity division focusing exclusively on Mac users’ security. So, I just got charged for something I didn’t even want. I mean, I thought I was only trying out this Mac cleaner thing for a week, but now I see that I’ve been hit with a debit on my account.

I waited and waited, but never heard back from anyone. If you’re considering using their products or services, I’d think twice before handing over your hard-earned cash. Developing an elaborate hiring process that will leave you with the best retail customer service professionals is probably the most important thing a business owner can do. Without it one can never assemble a good management and customer service team. Do not be afraid to go through many candidates for the position.

I’m currently using the latest version, 4.2.1, and I’m absolutely in love with it. Whenever I encounter any memory issues or other hiccups with my Mac, I simply turn to this program and I’m good to go. Although I haven’t had much need for Gemini, another program from MacPaw, it’s still a decent pick for those who deal with duplicate files frequently.

This was a bit frustrating since their refund policy had initially reassured me that I was covered. I received an automated message that informed me that my subscription had started on September 9th, 2022, and ended on September 27th, 2022. The message then stated that because I had canceled after the 30-day mark, I wouldn’t be able to get a refund. They had promised a full refund within 30 days, but then refused to issue it when I tried to cancel after only 18 days. It seems like they have a bit of a shady operation going on, where they take your money and then refuse to give it back. All in all, I would caution anyone who wants to try out CleanMyMac or any other MacPaw services to be careful and read the fine print.

For more information, see the developer’s privacy policy. Paddle worked closely with the MacPaw team to ensure that the shift to SaaS was a steady process, closely informed by customer feedback. It wanted to explore the benefits of transitioning away from software licensing and releasing the newest version of its flagship CleanMyMac product through a SaaS model.